This Privacy Policy explains how Guide Vault (“we”, “our”, “us”) collects, uses, and protects your personal data in compliance with GDPR and UK data protection laws.
1. Information We Collect
- Name
- Email address
- Phone number
- Subscription status
- Referral data
- Website usage data (analytics)
We do not store or process card numbers. All billing is handled securely by our payment partners.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Deliver educational content
- Process subscriptions
- Send weekly reminders & updates
- Improve our services
- Provide customer support
3. Legal Basis for Processing
Under GDPR, we process your data under:
- Contractual necessity
- Legitimate interest
- Consent (email updates)
4. Data Sharing
We share limited data only with trusted service providers such as:
- Payment processors
- Email delivery providers
- Technical hosting partners
We never sell or rent your data.
5. Data Retention
We retain your information only as long as needed to provide services or meet legal requirements.
6. Your Rights
You may request at any time:
- Access to your data
- Correction of inaccuracies
- Deletion (“right to be forgotten”)
- Restriction of processing
- Data portability
Contact: support@guidevault.co.uk
7. Cookies
We use cookies to improve functionality and analyse website performance. See our Cookie Policy for details.
8. Children's Privacy
Our services are not intended for individuals under 18.
9. Contact Information
Guide Vault
Email: support@guidevault.co.uk